Frequent Asked Questions from Our Hotel Guest

[apane title=”Q: Is my information saved on the computer?“]A: All guest session information is deleted upon logout.[/apane] [apane title=”Q: Can I download email attachments?“]

A: Email attachments can be downloaded and opened in the following formats: Word, Excel, Powerpoint, PDF.

[/apane] [apane title=”Q: Can I download and install my own programs?“]

A: No, third party programs can not be installed on the PC.

[/apane] [apane title=”Q: How do I activate the computer?“]A: Cybershell computers are fully automated and credit card, prepaid card or cash activated. Just select the application on the main screen, agree to the charges, and select a payment method. After providing the chosen method of payment, the application will launch automatically. Please remember to logoff when finished to stop charging.[/apane] [apane title=”Q: Why is there an extra $10.00 charge in my credit card?“]A: There is a $10 pre-authorization hold applied to your credit card upon activation. This hold will automatically drop off.[/apane] [apane title=”Q: How do I print a boarding pass?“]

A:On the main screen choose the option for “Boarding Passes” and then follow the prompts.

[/apane] [apane title=”Q: How do I activate the laptop station, phone charger, high speed copier or fax?“]A: Logiclink’s automated business centers are credit card or prepaid card activated, please use the touch screen computer to select the device that you would like to rent, i.e. Laptop Station, Fax Machine, Phone Charger, High Speed Copier, etc., agree to the terms and corresponding charges, and provide a method of payment. This will power on the selected device. Remember to log off when done to stop charging. A receipt will automatically print.[/apane] [apane title=”Q: How can I access my USB flash drive?“]A: Insert the USB flash drive in either the extension cable labeled “USB” or in one of the side ports. Select the application that supports the file you are trying to open. For security reasons, there is no “Computer Browser”. Once you select the appropriate application, go to file -> open from within that application and browse to your USB drive.[/apane] [apane title=”Q: How can I have a copy of my receipt emailed to me?“]A: Logiclink provides 24/7 live support, simply pick up one of the support phones and request that a receipt be mailed to the address you provide. You will be asked to provide either your last name or last four digits of the card used.[/apane] [apane title=”Q: Can I access my company’s secure website or VPN? “]A: Cybershell computers are designed with guest security as the top priority, as a result, it is not possible to install third party software or establish a VPN connection. You can access secure sites through the web browser.

[/apane] [apane title=”Q: Why is there no “My Computer Icon”?“]A: For security reasons, there is no “Computer Browser”. Once you select the appropriate application, go to file -> open from within that application and browse to your files location.[/apane] [apane title=”Q: I just downloaded a document, where is it located?“]A: For security reasons, the only folder accessible is C:\My Documents. This is the default and only location you are able to save files to. Browse to this folder from whatever application you chose to open saved files.[/apane] [apane title=”Q: I was not able to complete the task that I intended, how can I get a refund?“]A: Logiclink provides 24/7 live support, simply pick up one of the support phones and request that a refund. You will be asked to provide the details of the problem you experienced, the hotel and location, the device, and either your last name or last four digits of the card used.[/apane] [apane title=”Q: How do I logoff?“]A: Just click the “Logoff” button on the top right hand corner of the screen.[/apane]

 

[apane title=”Q: How do I scan a document?“]A: If using a High Speed Copier to scan to email, press the scanner button and then manual entry and enter in your email address.  If using a multi-function device, select scanner and then follow prompts. If using a Cybershell computer, choose the Microsoft Word option on the main menu, then choose insert from scanner.[/apane] [apane title=”Q: The printer is jammed, out of paper, or out of toner, what can I do?“]A: If the business center is staffed, please ask a staff member for assistance. If there is a paper jam, open the front door of the printer, remove the toner cartridge, and clear all paper jams. Replace the toner cartridge, close the cover and try again. If the toner is low and there is no staff available, please remove the toner, shake it, replace it and try again.[/apane]